9 minutes ago
CSO Senior Service Operations Manager
at Barclays
Senior Service Operations Manager responsible for defining and executing IT Services strategy, driving operational excellence and managing service delivery for the organisation. The role owns incident, problem and change lifecycles, major incident resolution, capacity planning and resource management while applying ITIL and SRE principles. It requires hands-on experience with OpenShift and AWS, DevOps automation, APM/observability tools and stakeholder engagement at senior levels. The manager will lead continuous improvement, risk and control activities and collaborate with clients, vendors and internal teams to ensure reliable, scalable services.


